1 reviews | Active since Apr 2015
STAY AWAY FROM mtn!!!!
I don't understand how the hell this company works. my dad is 59 years old, has been a loyal MTN user for over 20 years despite us trying to make him change providers, his phone gets ****** and the smart a**es at mtn who don't even have his ID number on record give him hassles coz he is not sure what package he is on. <br> <br> I my self at 27 have lost my sim card numerous times and my cellphone provider finds alternative questions when I cannot answer this package question only having used my provider for only 10 years they don't expect me to have such information readily available. <br> <br> Then they ask what are the last 3 numbers he called, again my dad is 59, has a cell phone not a little black book for keeping numbers, how the HELL can my dad know all those numbers. NXA<br> Then the smart people (one being Anele \refuse to give her surname") at MTN who have been on strike coz they do SOOO much and get paid very little make my dad feel smaller than an ant. <br> <br> Now my 59 year old dad"
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Due to the number of sim swap ***** identified, it is our duty to try our level best to protect our customers and us as a service provider and the only way we can be able to do that, is to make sure we ask security questions and we do have to be strict about it as we cannot leave room for mistake.
There is an alternative to help you should you not remember all security checks as you mentioned, you may go to the police station and make an affidavit and attach the copy of your ID, the reason for this is for us to have a document of declaration from yourself so that should someone else call and claim the no. we have our files to refer back too.
We apologies for the inconvenience this has caused but please understand it is meant to protect you as our customer against any kind of misconduct and ***** that has escalated into an unbelievable scale.
We sincerely hope that you will have no further cause for any complaint in relation to our service.
Regards
Veronica
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Due to the number of sim swap ***** identified, it is our duty to try our level best to protect our customers and us as a service provider and the only way we can be able to do that, is to make sure we ask security questions and we do have to be strict about it as we cannot leave room for mistake.
There is an alternative to help you should you not remember all security checks as you mentioned, you may go to the police station and make an affidavit and attach the copy of your ID, the reason for this is for us to have a document of declaration from yourself so that should someone else call and claim the no. we have our files to refer back too.
We apologies for the inconvenience this has caused but please understand it is meant to protect you as our customer against any kind of misconduct and ***** that has escalated into an unbelievable scale.
We sincerely hope that you will have no further cause for any complaint in relation to our service.
Regards
Veronica
REQ:***