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pieter P
1 reviews | Active since Oct 2016
23 Jan 2019, 13:41
Stay Away
My contract ended 17 January 2019,full 24 month term contract now deduction to be done in February 2019 and then in March 2019. The money was deducted every month with debit order over 24 months how can you deduct for a extra 2 months? Simple stuff like these made 1 MTN client a very unhappy NON MTN client
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Replies (2)
MTN South Africa's replyOfficial
24 Jan 2019, 10:57Good day Pieter,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that it is stated in your subscriber agreement that once your contract reaches its termination date, it will run on a month to month basis. A months notice needs to be given in order to cancel. Should you wish to cancel the contract, kindly contact our call center @ 135 and select option 4.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that it is stated in your subscriber agreement that once your contract reaches its termination date, it will run on a month to month basis. A months notice needs to be given in order to cancel. Should you wish to cancel the contract, kindly contact our call center @ 135 and select option 4.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply24 Jan 2019, 10:57
Official
Good day Pieter,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that it is stated in your subscriber agreement that once your contract reaches its termination date, it will run on a month to month basis. A months notice needs to be given in order to cancel. Should you wish to cancel the contract, kindly contact our call center @ 135 and select option 4.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that it is stated in your subscriber agreement that once your contract reaches its termination date, it will run on a month to month basis. A months notice needs to be given in order to cancel. Should you wish to cancel the contract, kindly contact our call center @ 135 and select option 4.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
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pieter P's updateReviewer Update
24 Jan 2019, 13:09Good day Ishie
I did cancel the contract on the 18th of January 2019 like instructed by MTN "135" option 4
it shows on your system that i'm pre-paid but still i have to pay february and march 2019 ??
The opperator told me i can despute if debit order goes off,"sorry butt you have more then enough time from MTN to make sure that does not happen"
Surely when a contract ends over its 24 month period and canceld on the day it ends you can't keep on taking that persons money for a extra 2 months??IT'S NOT A 26 MONTH CONTRACT
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pieter P's update24 Jan 2019, 13:09
Reviewer Update
Good day Ishie
I did cancel the contract on the 18th of January 2019 like instructed by MTN "135" option 4
it shows on your system that i'm pre-paid but still i have to pay february and march 2019 ??
The opperator told me i can despute if debit order goes off,"sorry butt you have more then enough time from MTN to make sure that does not happen"
Surely when a contract ends over its 24 month period and canceld on the day it ends you can't keep on taking that persons money for a extra 2 months??IT'S NOT A 26 MONTH CONTRACT