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mariuswilkins M

1 reviews | Active since Mar 2017

23 Sept 2021, 10:20

Stay as far away from MTN as possible they are incapable of solving problems

Good day hope all is well with you... What a bad experience... Iam a mtn contract holder since 2008, now since last month i can not make phone calls, i pay every month, get a data and voice bundle, yet i can not make a phone call... My mother inlaw is in the same boat... I have phoned 135 numerous times client service answer in 2 mins they do some stuff and said wait 2 hours and it will be fixed... Yet we are almost at the end of September and yet nothing changed...

Now i have decided to Cancel my contract, listen to this client services answers every time before 2mins yet cancelation department i hold every time for 45min plus then i give up...

MTN!!!!! This tells me more people are canceling and less people are calling your service department because you guys can not solve your clients problems...

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