statement not delivered: ***1

the November statement was never sent to me via email as oer normal. i have now called the call-center 5 times to have the statement sent to me manually. on the of the 5 occasions that i called in i was sent the October statement having stated explicitly that i required the November statement sent. i called in on sart 17, and spoke to karren martins and i asked to speak to a manager and ***nor martins spoke to me.<br> <br> she promised to send me the correct statement within 5 minutes after the call. 2 days later i have not received anything yet. i tired to email ***nor on the email she provided: [Email Removed] and the email couldn't go through. the service from mtn has been pathetic lately as i need to always call in countless times to have something that shouldve been sent automatically to me and that still doesn't get done. i need the statement to process a claim at work and cannot do so without it. the the service really needs to improve.