AS
Adele S
1 reviews | Active since Feb 2017
24 Feb 2017, 15:12
STATEMENT ISSUE
<p>My husband has had many problems trying to resolve his MTN contract account. He visited the local MTN shop in Springs at Selcourt Towers about 3 times for assistance, but unfortunately, they said that they can't help as he needs to contact the call centre for any account related queries. He has tried that several times as well. The few times that he managed to get through to an agent, they promised to send statements for him to review but he has never received any statements. He wanted to change his contract closer to the end term but due to financial problems, were never able to as he had to pay the account up to date first.</p> <p>Months have now gone by without receiving statements. His account has now been " not registered on the network" and he still does not even know how much he owes. </p> <p>If the call centre doesn't want to assist with statements (about 5 requests) and the MTN shop can't assist according to the staff, who can?</p> <p>What must he do about the continued contract - if it had been continued? We don't even know....</p> <p>Will someone from MTN please contact me so I can give you his new contact number?</p>
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MTN South Africa's replyOfficial
28 Feb 2017, 11:00Good day Adele Sonnen and Mr Sonnen,
Thank you for your Hello peter request for account A***.
Mrs Sonnen/ Mr Sonnen Thank you for taking the time to answer my call, it’s highly appreciated.
I have contacted Mr Sonnen and he granted me permission to CC Mrs Sonnen with the invoices and statements.
Please find the attach invoices and statement from October 2016 to January 2017.
The account balance R4,218.62.
The sim card was used until December 2016 this billing is from 11-11-2016 to 11-12-2016.
The account was short paid 14-10-2016, no payments received from November 2016 to January 2016.
Payment arrangement can only be done for 3 months, note that if no cancellation is request the account will go on on a month to month base. Note that the future invoices will be allocated to the account and this need to be paid with the 3 months payment arrangement.
The account is in legal status. The number will not reflect due to the account in hard legal suspension.
We have requested from the legal department to reserve the number, with legal accounts MTN have the right to allocate the number to a different user if the account is not paid in a time period.
Please find the open items report as well.
For further assistance you may email the legal team on ***.
Kind Regards,
Alice van der Merwe
***.
Hello peter reference:REQ:***
Best regards,
MTN South Africa's reply28 Feb 2017, 11:00
Official
Good day Adele Sonnen and Mr Sonnen,
Thank you for your Hello peter request for account A***.
Mrs Sonnen/ Mr Sonnen Thank you for taking the time to answer my call, it’s highly appreciated.
I have contacted Mr Sonnen and he granted me permission to CC Mrs Sonnen with the invoices and statements.
Please find the attach invoices and statement from October 2016 to January 2017.
The account balance R4,218.62.
The sim card was used until December 2016 this billing is from 11-11-2016 to 11-12-2016.
The account was short paid 14-10-2016, no payments received from November 2016 to January 2016.
Payment arrangement can only be done for 3 months, note that if no cancellation is request the account will go on on a month to month base. Note that the future invoices will be allocated to the account and this need to be paid with the 3 months payment arrangement.
The account is in legal status. The number will not reflect due to the account in hard legal suspension.
We have requested from the legal department to reserve the number, with legal accounts MTN have the right to allocate the number to a different user if the account is not paid in a time period.
Please find the open items report as well.
For further assistance you may email the legal team on ***.
Kind Regards,
Alice van der Merwe
***.
Hello peter reference:REQ:***
Best regards,