1 reviews | Active since Jul 2011
Statement error still unresolved after 3 months
The closing balance as at 20/05/2017 on my May 2017 statement was R378.41, however the opening balance on the same date (20/05/2017) on my June 2017 statement was R599.00. I have tried to query this numerous times with the 808 call centre, with no success. This was escalated to the billing department (reference number: 1- ********** 4714) on 27 June. I have followed up with the 808 call centre only to be told that the query is still open and I must wait for a response from the billing department. It has now been 2 months and I have still not heard anything.
Thank you for your post.
We apologize for any inconvenience incurred.
We apologize for the delayed response.
Kindly be advised that the account is billed in arrears and the monthly allocations in advanced due to the invoice date the 20th of every month. Allocations of data/sms/ minutes will be received on the 21st.
Example the billing for June will be paid to MTN in July.
This was not a billing issue or investigation.
The account balance on the 20-5-2017 was R1197.82, debit order payment received of R599.00, bring the account balance to R598.82 on the 31-5-2017.
Invoices for June allocated to the account that bring the account balance to R1196.82. on the 30-6-2017. Debit payment received for R598.82, the account balance on the 30-6-2017=R598.00.
Invoices for July added to the account, balance on 20-7-2017=R1197.00 debit order payment received of R598.00 on the 31-7-2017, account balance R599.00.
Invoices for August added to the account, account balance on the 20-8-2017=R1197.00
Debit order requested to be paid over to MTN on the 31-8-2017 for the July invoices that left the account balance on R 598.00 this current balance is for your August invoices and will be paid over to MTN on the 30-9-2017.
Hope this explanation clears up your complaint.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
We apologize for the delayed response.
Kindly be advised that the account is billed in arrears and the monthly allocations in advanced due to the invoice date the 20th of every month. Allocations of data/sms/ minutes will be received on the 21st.
Example the billing for June will be paid to MTN in July.
This was not a billing issue or investigation.
The account balance on the 20-5-2017 was R1197.82, debit order payment received of R599.00, bring the account balance to R598.82 on the 31-5-2017.
Invoices for June allocated to the account that bring the account balance to R1196.82. on the 30-6-2017. Debit payment received for R598.82, the account balance on the 30-6-2017=R598.00.
Invoices for July added to the account, balance on 20-7-2017=R1197.00 debit order payment received of R598.00 on the 31-7-2017, account balance R599.00.
Invoices for August added to the account, account balance on the 20-8-2017=R1197.00
Debit order requested to be paid over to MTN on the 31-8-2017 for the July invoices that left the account balance on R 598.00 this current balance is for your August invoices and will be paid over to MTN on the 30-9-2017.
Hope this explanation clears up your complaint.
Kind Regards,
Alice van der Merwe
Best regards,