1 reviews | Active since Dec 2014
STATEMENT BALANCE
Good Day<br> <br> i just received my latest statement and it shows an opening balance of R 816.41 (i know i paid 182.41 short on my last invoice) where do you get this amount as my contact does not run one month behind, these are top up contracts and there is no usage on these numbers. how can it be that you charged me one month extra? according to my payment history everything should be up to date, please send me proof of this so that i can correspond it to all my POP's done to MTN. I have logged a query at the glen and customer service and no one can show me this info, i was at the glen one week ago and they showed me I'm only R 182.41 behind that I'm aware of. with my last contract you also ripped me off and charged me for 25 months instead of 24...l<br>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent to you the open items report that will reflect the payments, invoices, short payment and balance. The payment for R182.41 do not reflect.
On the 26-2-2016 payment for R700.00 has been received. the account balance R816.41, the invoices for March allocated and the account balance now R1450.41.
Kind Regards,
Alice van der Merwe
***
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent to you the open items report that will reflect the payments, invoices, short payment and balance. The payment for R182.41 do not reflect.
On the 26-2-2016 payment for R700.00 has been received. the account balance R816.41, the invoices for March allocated and the account balance now R1450.41.
Kind Regards,
Alice van der Merwe
***
Best regards,