TS
Tasleem S
1 reviews | Active since Aug 2011
07 Apr 2015, 11:55
Statement and Billing - Ridiculous
HI,<br> <br> I have contacted your call center every week since February querying all these ridiculous costs. Most customers that has moved from NashuaMobile to MTN have been having issues. I have ref # for each and every query and you rightfully admit that it is a billing issue on your end and yet it has not been resolved. No one has bothered responding to me and yet I receive another bill for over R5000 even with limits in place. I EXPECT MANAGEMENT to contact me as your call centre does not have any indication of when my account will be resolved.
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MTN South Africa's replyOfficial
23 Apr 2015, 15:17Hello Tasleem1,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you without any luck.
According to our records, the numbers on your account are open lines, therefore the monthly bills will fluctuate. A credit was processed for the promo fees billed in January and February for the number ending in 148. A copy of the URL report has also been email to you for your perusal.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you without any luck.
According to our records, the numbers on your account are open lines, therefore the monthly bills will fluctuate. A credit was processed for the promo fees billed in January and February for the number ending in 148. A copy of the URL report has also been email to you for your perusal.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply23 Apr 2015, 15:17
Official
Hello Tasleem1,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you without any luck.
According to our records, the numbers on your account are open lines, therefore the monthly bills will fluctuate. A credit was processed for the promo fees billed in January and February for the number ending in 148. A copy of the URL report has also been email to you for your perusal.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you without any luck.
According to our records, the numbers on your account are open lines, therefore the monthly bills will fluctuate. A credit was processed for the promo fees billed in January and February for the number ending in 148. A copy of the URL report has also been email to you for your perusal.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,