Statement

I am beyond upset with MTN as nobody can assist me. if there was a 0 that what rate them. I am looking for a statement for my account that shows the bill and payments from me towards my account. I have requested this since the 29/09/2020

I have been a customer for almost 15 years and I constantly have issues with MTN. I took a router in April (***) because of the pandemic and I was working from home. Now I need to submit a claim at work a need a statement for August and September, similar to the one attached. To date, no one is able to assist and I don’t understand why is it my problem that MTN has updated their systems.

I have been contacting customer service for almost 2-3weeks and I honestly have had enough. This week I have spoken to these consultants and they could not assist; Penelope 21/10/2020 14:10

Shaka 22/10/2020 11:05

Tsakane 08:17 23/10/2020

Also, please see attachments for all my references and please assist urgently. I even sent a request to the Facebook page and still no assistance. In May, I had a billing issue where I was overcharged and now this.

I don’t think MTN values their customers honestly. Please assist with the above request today if possible.