1 reviews | Active since Oct 2018
STAR RATING ZERO!!!
The staff is rude especially the supervisor(Male). They are so rude and unfriendly and they shout at the customers I was not the only customer they shouted at. MTN IF THIS IS HOW YOU TREAT YOUR CUSTOMERS THEN I WILL NO LONGER USE YOUR SERVICES! !!!
Good Day Tata
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our conversation earlier, please be advised that this has been escalated to the Regional Manager to take corrective measures in accordance with our Service level agreements.
We would like to assure you that it is certainly not our intention to dissatisfy our clients.
Warm Regards
Brendah Langa
Complaints Management team
Best regards,
Good Day Tata
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our conversation earlier, please be advised that this has been escalated to the Regional Manager to take corrective measures in accordance with our Service level agreements.
We would like to assure you that it is certainly not our intention to dissatisfy our clients.
Warm Regards
Brendah Langa
Complaints Management team
Best regards,