MD
Mahesh D
1 reviews | Active since Mar 2009
10 Apr 2016, 02:35
Stalker using MTN servuces
In line with my concern with Investec, Ive noted that third parties are cloning my sim and knocking me off the netwrok to use and claim airtime. This has been happening for some time.<br> <br> The conclusion I come to is that they use the *101# parental service wehich I have asked MTN to provide me with the source or who is applying this against me.<br> <br> To date Ive lost about 8Gb if not more and my mother who is of pensioner age has lost some 5Gb. The bandwidth is used for Youtube.<br> <br> This was on Telkom. I believe it is an attempt to knock me off the number Im using for someone posing to be my late partner who died in 2009. I went to the funeral with half of Napier and I spoke to the station heads, Doctrors invovled, the detectives, and the police psychologist. The mother has continuously confirmed her passing and so has her sister, advocate who came down to investigate the case. Now that Im off my contract for 4 years, I fear they will attempt to SIM swap me or port me.Ive warned MTN.
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MTN South Africa's replyOfficial
11 Apr 2016, 16:52Hello maheshde,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that a sim card cannot be cloned, the only way to use the data bundle on a sim card from a different sim is by having a secondary sim card linked to your number. This is called Dual sim and is processed only by visiting an MTN store and paying a certain amount for the secondary sim card.
The service is only available on contract and you never had the Dual call service activated on your line. All the usage is coming from the sim card which is in your possession.
Parental Control is a service that blocks you from accessing some of the sites which might not be appropriate from persons under a certain age.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that a sim card cannot be cloned, the only way to use the data bundle on a sim card from a different sim is by having a secondary sim card linked to your number. This is called Dual sim and is processed only by visiting an MTN store and paying a certain amount for the secondary sim card.
The service is only available on contract and you never had the Dual call service activated on your line. All the usage is coming from the sim card which is in your possession.
Parental Control is a service that blocks you from accessing some of the sites which might not be appropriate from persons under a certain age.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply11 Apr 2016, 16:52
Official
Hello maheshde,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that a sim card cannot be cloned, the only way to use the data bundle on a sim card from a different sim is by having a secondary sim card linked to your number. This is called Dual sim and is processed only by visiting an MTN store and paying a certain amount for the secondary sim card.
The service is only available on contract and you never had the Dual call service activated on your line. All the usage is coming from the sim card which is in your possession.
Parental Control is a service that blocks you from accessing some of the sites which might not be appropriate from persons under a certain age.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that a sim card cannot be cloned, the only way to use the data bundle on a sim card from a different sim is by having a secondary sim card linked to your number. This is called Dual sim and is processed only by visiting an MTN store and paying a certain amount for the secondary sim card.
The service is only available on contract and you never had the Dual call service activated on your line. All the usage is coming from the sim card which is in your possession.
Parental Control is a service that blocks you from accessing some of the sites which might not be appropriate from persons under a certain age.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,