CA
Christopher A
1 reviews | Active since Jan 2012
06 Jan 2016, 17:04
Staff Training Needed
On 21 December 2015 I went to MTN Somerset Mall Western Cape to upgrade my contract. Having made my choice of bundle I kindly explained to the representative that I wanted a top up contract as I'm living abroad and the airtime will be used by my father to contact me over in New Zealand. Now I haven't been back in South Africa in over 2 year and when I left, there was only one Top up option not multiple like now. The representative offered me the My Choice Top up option, I told him again the airtime will be used to make international calls. Once again he confirmed. Two weeks later a day before my departure I try and call my friend in NZ to pick me up from Aport and I get the message \you have insufficient funds"while I have R189 airtime"
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Replies (1)
MTN South Africa's replyOfficial
08 Jan 2016, 16:53Hello Chris272,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,
MTN South Africa's reply08 Jan 2016, 16:53
Official
Hello Chris272,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,