Staff refuse to work whilst working from home

Having singed a upgrade contract which gives me MTN to MTN 120 minutes and MTN to Anywhere 120 minutes they use conveniently all the MTN to Anywhere minutes up EVEN if I call MTN numbers.

I have called the call center umpteen times and to say the least I am disappointed. The staff either just say its fixed and do nothing or they just say I must go to a branch, which in turn says I must call the call center. Is the whole of MTN lazy???

The principle is easy, show me where my minutes went, I paid for it!!! Fix the problem of where it is spent. If I call MTN take it from there, if it is other then take it from there. THEN PROVE TO ME YOU ACTUALLY DO IT AND NOT FALSE ADVERTISE!!!