1 reviews | Active since Feb 2011
Staff not trained!
Hi, to my regret, I have changed to MTN. To begin with, for the first month, I have not received my data, and had to buy additional data - MTN BEING USELESS. It that was not enough, the second month the same story, but this time I didn't receive my data nor my 200 smse- MTN STILL USELESS!! I phoned them 2 days after I was supposed to receive my data. After an hour on the phone with Belinda AND HER LESS CLEVER COLLEGUE, she accused me and said I did receive my smse and I have used in all up in these two days . After in huge argument, she decided to check on her system EVENTUALLY, and SHE SAW THAT SHE WAS WRONG. SHE ADMITTED THAT I HAVEN'T RECEIVED DATA FOR BOTH MONTHS AND THAT I ALSO HAVENT RECEIVED MY SMS, WHICH SHE ACCUSED ME OF USING UP IN TWO DAYS!! SHE THEN GAVE ME MY DATA, FOR BOTH MONTHS 600MB- THIS WAS TWO WEEKS AGO!!!! I RECEIVED AN SMS, WHICH SAID THAT MY DATA WILL EXPIRE 2ND MAY - WITHIN TWEE WEEKS OF RECEIVING IT. I THOUGHT IT WAS A MISTAKE AND IGNORED IT, BUT TONIGHT, WHEN I LOOKED AT MY DATA, IT WAS ALL GONE!!! I HAVE NO WORDS!GIVE ME BACK MY DATA. I WILL TAKE THIS **** FURTHER. STOP THIS HORRIBLE SERVICE AND GET SOME BRAINS!! IT IS SUPER FRUSTRATING TO HAVE THIS ****
Good Day Vicky,
Thank you for bringing this matter to our attention.
We would like to sincerely apologize for the long delay in our response, there has been an error with the Hellopeter site which resulted in a long delay in us receiving some of the posts. Please be assured that MTN believes in giving its customers the most efficient service and these kind of delays are totally against our brand values.
Kindly note that inconveniencing our customers and being rude to them is definitely not the kind service MTN would like to give to its customers. We aim to provide the most efficient and excellent customer service and all our consultants are trained to offer exactly that and more. We are trully sorry that you were inconvenienced in such a manner. Should you have a similar experience in future please do not hesitate to request to speak to one of our supervisors.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Good Day Vicky,
Thank you for bringing this matter to our attention.
We would like to sincerely apologize for the long delay in our response, there has been an error with the Hellopeter site which resulted in a long delay in us receiving some of the posts. Please be assured that MTN believes in giving its customers the most efficient service and these kind of delays are totally against our brand values.
Kindly note that inconveniencing our customers and being rude to them is definitely not the kind service MTN would like to give to its customers. We aim to provide the most efficient and excellent customer service and all our consultants are trained to offer exactly that and more. We are trully sorry that you were inconvenienced in such a manner. Should you have a similar experience in future please do not hesitate to request to speak to one of our supervisors.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,