dP
dimpho P
1 reviews | Active since Mar 2015
03 Nov 2016, 13:10
staff member
<p>Good day..</p> <p>on the 01.11.2016 at 18H11, i received a call from MTN in Woodlands from this number +***( Ms Moiloa).She called accusing me and insulting me using MTN numbets i asked myself if this is how MTN teaches their employees to call people and insult them. </p>
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MTN South Africa's replyOfficial
06 Nov 2016, 18:27Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please be advised that this has been escalated to the store management to investigate and take corrective measures in accordance with our service level agreements.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply06 Nov 2016, 18:27
Official
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please be advised that this has been escalated to the store management to investigate and take corrective measures in accordance with our service level agreements.
Kind Regards
Siphumezo
REQ:***
Best regards,