1 reviews | Active since Mar 2009
Staff Incompetence!
I qualify for a discount at MTN. The staff member did not load the discount. After physically going into the branch twice to query and on both occassions being told the discount was loaded, I called the call centre who confirmed it had not been loaded. Raised a query with the branch concerned - was told it takes 14 business days just to get some feedback!!!! ridiculous. queried with MTN business call centre via email, received confirmation read receipt - no response. Followed up with Barbara every single day since 14 day elapse and she ignores my emails although I can see it has been delivered. All I want is some feedback - not even final resolution. What awful customer service after being a loyal MTN customer for over 10 years. Clearly MTN could care less.
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We've perused your account and see that the previous upgrade was not done through your cell-phone account administrator at your company hence there was no discounts added to the account.
You will need to approach or make contact with the cell-phone account administrator at your company so that you're number can be added to the company's master list for discounts etc.
We have also now followed up on the escalation that was done by Barbara and will await her feedback. We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We've perused your account and see that the previous upgrade was not done through your cell-phone account administrator at your company hence there was no discounts added to the account.
You will need to approach or make contact with the cell-phone account administrator at your company so that you're number can be added to the company's master list for discounts etc.
We have also now followed up on the escalation that was done by Barbara and will await her feedback. We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,