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Bernice I

1 reviews | Active since Sept 2018

28 Jun 2023, 14:01

Staff don't know how to cancel a contract at MTN, WOW!

To whom it may concern:

Please can someone urgently contact me regarding the Cancellation of my contract?

It is ridiculous that every single time that I call the story changes. I have been trying to cancel this contract for 3 Months and now I am been told I should have given 'Cancellation Notice' at the beginning of June!

The other suggestions provided by staff members were:

- Call 3 Months in advance to cancel - Call a Month before to cancel - Call on the 11th of July when your contract ends - and now I told I should've called at the beginning of June to give 'Cancellation Notice'

My last payment has just been made and I will NOT be making any further payments. JUST CANCEL THIS CONTRACT?!

The agent that I just got off a call with was completely unhelpful and conducts himself in a very unprofessional manner, this is not Customer Service.

My number is *** and related to this cancellation.

Looking forward to resolving this.

Regards

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Replies (1)
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Bernice I's update02 Jul 2023, 08:03
Reviewer Update
How professional!