1 reviews | Active since Sept 2018
Staff don't know how to cancel a contract at MTN, WOW!
To whom it may concern:
Please can someone urgently contact me regarding the Cancellation of my contract?
It is ridiculous that every single time that I call the story changes. I have been trying to cancel this contract for 3 Months and now I am been told I should have given 'Cancellation Notice' at the beginning of June!
The other suggestions provided by staff members were:
- Call 3 Months in advance to cancel - Call a Month before to cancel - Call on the 11th of July when your contract ends - and now I told I should've called at the beginning of June to give 'Cancellation Notice'
My last payment has just been made and I will NOT be making any further payments. JUST CANCEL THIS CONTRACT?!
The agent that I just got off a call with was completely unhelpful and conducts himself in a very unprofessional manner, this is not Customer Service.
My number is *** and related to this cancellation.
Looking forward to resolving this.
Regards
