EC
Eleanor C
1 reviews | Active since Oct 2015
26 Jan 2016, 13:28
Staff don't know their own services
MTN staff don't know their own services. My request is quite simple. I want to remove numbers from cliq5. I called their customer services about 100 times. Went into one of their branches. Just to get the same response. Sorry never heard of Cliq5. Now I as their customer have to explain to them what \ their services"is all about.How the hell can you work for a company of can a company employ people that does not have any product knowledge. This is ****ed up. """
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MTN South Africa's replyOfficial
28 Jan 2016, 12:36Hello Eleanorc,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Customers may add or swap MTN numbers (contacts) by dialing *141*5# and following the prompts.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Customers may add or swap MTN numbers (contacts) by dialing *141*5# and following the prompts.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
MTN South Africa's reply28 Jan 2016, 12:36
Official
Hello Eleanorc,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Customers may add or swap MTN numbers (contacts) by dialing *141*5# and following the prompts.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Customers may add or swap MTN numbers (contacts) by dialing *141*5# and following the prompts.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***