1 reviews | Active since Mar 2015
STAFF DO NOT KNOW REPAIR PROCEDURE
I have been a client of MTN since 1994. I have never claimed on my insurance since signing up with MTN 20 years ago nor have I ever missed a payment. Yet low and behold you as a client try and get assistance for a simple claim - this service is non-existent. Staff at MTN branch Gateway informed us to go to i-Fix an independent company. The call centre advises differently to the repair call centre. The actual policy contract on-line states that the phone will be collected and a loan phone given whilst yours is repaired. However - this is not the case as procedures have since changed, we were informed today during our PUSH from pillar to post. MTN your service is pathetic and your staff ******** of your service offerings &
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda