zD
zukisani D
1 reviews | Active since Jun 2015
08 Jun 2015, 17:39
Staff attitude
Went to the store to get an OBF for insurance company. When i got to the store the the were 2 ladies one was this Sammanta and the first thing she said \i'm not gonna argue with you we can not help you"after hearing what i want then i asked how are u not going to argue with me whereas im not arguing. I asked the other lady towrite down the reason they can not help me and she did. I am very upset with this"
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Replies (1)
MTN South Africa's replyOfficial
19 Jun 2015, 10:23Hello kingzukss,
Thank you for bringing this matter to our attention.
We apologise for your inconvenience experienced due to the rude attitude of our employee. It was thoughtful of you to inform us about the incident promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
The matter has been escalated to the relevant management team for urgent attention.
Rest assured, what happened in your case is not typical of our level of customer service and hope that we can restore your faith in us.
Regards,
Bronwyn
REQ:***
Thank you for bringing this matter to our attention.
We apologise for your inconvenience experienced due to the rude attitude of our employee. It was thoughtful of you to inform us about the incident promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
The matter has been escalated to the relevant management team for urgent attention.
Rest assured, what happened in your case is not typical of our level of customer service and hope that we can restore your faith in us.
Regards,
Bronwyn
REQ:***
Best regards,
MTN South Africa's reply19 Jun 2015, 10:23
Official
Hello kingzukss,
Thank you for bringing this matter to our attention.
We apologise for your inconvenience experienced due to the rude attitude of our employee. It was thoughtful of you to inform us about the incident promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
The matter has been escalated to the relevant management team for urgent attention.
Rest assured, what happened in your case is not typical of our level of customer service and hope that we can restore your faith in us.
Regards,
Bronwyn
REQ:***
Thank you for bringing this matter to our attention.
We apologise for your inconvenience experienced due to the rude attitude of our employee. It was thoughtful of you to inform us about the incident promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
The matter has been escalated to the relevant management team for urgent attention.
Rest assured, what happened in your case is not typical of our level of customer service and hope that we can restore your faith in us.
Regards,
Bronwyn
REQ:***
Best regards,