SSDA refuse to answer email

Item: MTN South Africa
Rating: 2
Author: Melt O

SSDA send me an sms requesting payment on 4 Dec 2015. I made a payment on that same day. The proof of payment was forwarded to SSDA with a request that all correspondence should be via email as I do not answer phone calls or make phone calls due to a disability.<br> I have received threatening sms's to contact their call centre, and have received no response on my emails. I am willing to negotiate, but SSDA must be accessible to the disabled.<br> At present I can only respond to any queries via email.

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

17 Dec 2015, 15:03

Hello MeltOlckers1,

We are truly sorry for the inconvenience cause and for the breakdown in service experienced with SSDA.

We have now requested an administrator from SSDA to make contact you via e-mail and to address your issues.

Once again we do apologize for the inconvenience caused.

Regards
Tim
MTN Complaints Management Team: REQ:***

Best regards,

MTN South Africa's reply17 Dec 2015, 15:03

Official

Best regards,

SSDA refuse to answer email

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