SR#:***

II initiated a month-to-month contract with MTN on the 25th of August, for which I promptly paid R512 prior to receiving the router and SIM card. After receiving the router, I was connected for a few days; however, my line was subsequently suspended. Following this, I received emails and SMS notifications indicating that my payment was not reflecting on their system. I have cooperated by providing proof of payment on three separate occasions. As of today, when I contacted customer service, I was informed that my query remains unresolved. Although it has not yet been a month, I have made numerous calls requesting the reconnection of my line, as I have fulfilled my payment obligations. I am now considering canceling the contract and requesting a refund.