Springs Mall MTN

Good day I need to raise a complaint against MTN Springs Mall Round about 3 moth ago I went to MTN at Spring mall, where I app**** for a data contract, it was approved . Between the time I was approved and the time I said stop enough is enough , I stop the proses this was due to 4 visits and multiple calls ,I still didn't receive my router ,The shop blamed Head Office incompetency and Head office the shops (Shop said they order the router and don't receive it and Head office saying they didn't order it .But nobody helped me getting my data up and running. The mean time I busy doing a course that is done on the inter net. The data is costing me a massive amount on prepaid.

After cooling down and rechecking what is the best internet to use in our area . I went back to Springs Mall against all my belief on 25 March 2018. Standing in a line for more than 3 hours , with promises that I will be approved in 24- 48 Hours. On Wednesday I starting to phone the shop no answer , I phoned 083 135 and spoke to them but nobody could tell me why it's taking so long . I phoned there ********** number that rerouted me to sales , sales wasn't able to assist me and send me back to customer services and so it went on .Every time I asked I want to speak to a area manager I was just brushed off and told they cant give me a number not even in Office hours. On 30 March I received a S M S that I was approved . On 31 March I went back to Springs Mall MTN just to find out that I can't be assisted due to not having sim cards . And I have to come back in a week time I need to be patience .( WHAT MAKES MAD IS THAT THE PREVOUIS CONTRACT I TOOK IT OUT WITH MTN MICHELE PELSER HELPED ME ASWELL ), When I said that I expect better service she just said well sorry she can't do everything I must phone Customer service and ask them , and went on playing with her phone . The attitude she have is I don't care I spoke to other people in shop and they feel the same .

I really don't understand why it's so difficult just to be friendly and help full when you are working for MTN .

As far as I know I'm the customer , Why can't I just get service that I'm willing to pay for . I listened how she helped the other customers and nobody was happy with her.

I'm the own that have the hours of phone calls and petrol cost , And all I'm getting is the don't care attitude.

Please assist me