EF
Elaine F
1 reviews | Active since Mar 2011
01 Sept 2015, 10:52
Speechless!!!!
On my August statement my data invoice reflects an additional amount of R181.95 for 'packet switched data calls'<br> whatever that may be. I phoned 808 and was told on the 26th August i went into the internet twice at a certain time and there was charges as i had no data!!! What absolute nonsense!!!!! I had data and i checked my email. If I had no data i would not have been able to log in.<br> <br> I want this amount reversed as I WILL NOT PAY IT!<br> <br> I phoned 808 again to cancel my data contract and ive also emailed retentions to get a buy out quote as I want nothing more to do with MTN
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MTN South Africa's replyOfficial
01 Sept 2015, 14:18Hello elainef,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been investigated and the bill validated as correct according to the out of bundle rate of R0.99.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Farhaana
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been investigated and the bill validated as correct according to the out of bundle rate of R0.99.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Farhaana
Best regards,
MTN South Africa's reply01 Sept 2015, 14:18
Official
Hello elainef,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been investigated and the bill validated as correct according to the out of bundle rate of R0.99.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Farhaana
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been investigated and the bill validated as correct according to the out of bundle rate of R0.99.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Farhaana
Best regards,