Speechless!!!

Please could someone from MTN assist with the below.

So my account was reactivated but not to prepaid, It was reactivated to contract and I just debited again this month. It seems as though I cannot get good service out of you guys? I do not think my request is difficult or unreasonable. I'm at loss with the service I've received from you guys even after escalating the issue. It would seem as though bad service is part of the company's DNA, because no matter how many times I call in no one can assist me. It doesn't even seem like any wants to assist or just take ownership of this issue and resolve it. Please for the love of everything I hold dear, can you just downgrade my sim to prepaid and reimburse me for the money you debited from my account. I promise I will never take another contract or anything related to MTN again.

Official private business reply

Good day Alain,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please note that in order for you to be activated on prepaid, you need to cancel the contract that you have with us. You can contact our cancellations department by dialing 135 and select option 4.

Kind regards,

Ishie.

Complaints Management Team.

So now you would like me to take more time out of my day to call your call centre to cancel something I never requested.

Unbelievable!!