SM
Silvester M
1 reviews | Active since Feb 2012
04 Apr 2016, 13:45
SPAM SURVEY SMS.S RECIEVED - OVER 30 IN 1 DAY
The following is the msg I'm am getting repeatedly from MTN - over 30 times in one day....I called the call centre and they say they are not aware of this. message as follows:<br> \To help mtn improve its service to you kindly participate in this brief survey by dialing *126*253*4#. thank you for using MTN.\"<br> <br> Also MTN gamer spam msg from ***"
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
05 Apr 2016, 23:28Hello Silvester,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We have requested our support team to investigate the repeated survey SMS's sent to you on 2016-04-04.
We have cancelled the subscription for MTN Gamer+, you will be notified via an SMS to confirm the cancellation request.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We have requested our support team to investigate the repeated survey SMS's sent to you on 2016-04-04.
We have cancelled the subscription for MTN Gamer+, you will be notified via an SMS to confirm the cancellation request.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply05 Apr 2016, 23:28
Official
Hello Silvester,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We have requested our support team to investigate the repeated survey SMS's sent to you on 2016-04-04.
We have cancelled the subscription for MTN Gamer+, you will be notified via an SMS to confirm the cancellation request.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We have requested our support team to investigate the repeated survey SMS's sent to you on 2016-04-04.
We have cancelled the subscription for MTN Gamer+, you will be notified via an SMS to confirm the cancellation request.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***