TT
Taddeo T

1 reviews | Active since Aug 2015

28 Aug 2015, 10:28

SPAM MESSAGES AFTER AIRTIME RECHARGE

Please MTN remove these hordes of spam promotional sms messages that are delivered to my phone everytime i recharge. All i want is a message, one(1) message that confirms I have recharged a certain amount.<br> <br> I called on 24th August and 25 August 2015 and was told its being resolved. Up until today 28 August 2015 am still receiving messages. It doesnt make sense that the customer, customer service 1st line, supervisor and whatever the marketing people are not able to remove these 4days down the line.<br> <br> i have been using my line for past 7years and given it being my primary line i cant imagine, even it being prepaid, to have to delete 6sms everytime i recharge. if i recharge 4times a day i have 24useless sms in my mailbox.<br> <br> Please stop this before i throw this line in the bin.<br> <br> Regards,<br> <br> Tad

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Replies (1)
MTN South Africa
MTN South Africa's reply14 Sept 2015, 08:07
Official
Hello taddytak2015,

Thank you for your post.

We apologize for the delayed response and for any inconvenience this may have caused.

Kindly note that we are aware of this issue and our specialist are working on resolving this issue. Once resolved you will be contact for feedback . You may contact our data help desk on 1555 for further assistance.

Warm Regards
Matshidiso
REQ:***