MH
Max H

1 reviews | Active since May 2010

05 Aug 2015, 10:46

SPAM

What is the problem with MTN.<br> Surely a request to have a customer removed from their marketing list is not that difficult to process.<br> After my last complaint on this forum MTN responded with two web addresses where they said I should register to be removed from the list.<br> One web address worked, the other a dud.<br> This is UNACCEPTABLE. <br> All I ever get from MTN is shallow promises that amount to nothing.<br> I am an MTN client and they should be able to remove me from their marketing list.<br> Obviously they do not care about their customers.<br> Under the circumstances I believe I have no option but to move my account elsewhere.

0
Replies (1)
MTN South Africa
MTN South Africa's reply20 Aug 2015, 08:23
Official
Hello Maxe,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

I have sent a request to marketing opt out to remove your number from their list.

We would like to assure you that we are actively working to improve our service levels.

Regards
Thabelo
REQ:***

Best regards,