1 reviews | Active since Nov 2014
SP Insurance
<p>after having waited for 5 months to get the MTN SP Insurance team to finally sort my claim out.</p> <p>my phone was collected about 30 mins ago and i was given no loan phone. i was not asked if i needed one they just hadnt sent one.</p> <p>i tried calling the call centre with no luck for 29 and a half mins. there was no answer which was extremely frustrating as i also now dont have my own phone to use.</p> <p> </p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an urgent escalation has been sent to our Insurance division to assist with the option of a loan phone through our third party services. A call back will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an urgent escalation has been sent to our Insurance division to assist with the option of a loan phone through our third party services. A call back will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,