nK
nyarai K

1 reviews | Active since May 2015

15 May 2015, 11:46

SOS 808!!! CALLED 30+ TIMES AND STILL NO ANSWER!

I have been trying to call 808 number for days now. No one ever answers the phone. I hold to the point where the line drops after every 20mins. I have called the 083 173 number multiple times hoping to get transferred to the 808 number the same thing happens no one picks up the 808 number. <br> <br> During one of these calls a consultant answered the phone who was rude over the phone. I explained to her that I have been trying to call the 808 number but no one ever answers and if she could transfer me. She told me to directly dial 808 from my mtn number. I told I cannot dial from my mtn line because line got suspended, she unashamedly told me to use a landline. ***!! How am I supposed to get my issue sorted out when there is no one willing to help! <br> <br> Get your call centre in order!!<br> <br> Nyarai

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Replies (1)
MTN South Africa
MTN South Africa's reply17 May 2015, 12:17
Official
Hello kuwana,

Thank you for your post.

We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it causes.

Please bear with us, we are aware that there are technical problems experienced in our call centre resulting in calls being dropped. The matter is receiving priority attention.

Kindly be advised that our system shows that the number *** has already been un-suspended. The SUL service (Subscriber Usage Limit ) is set at R0.00 on your account.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
REQ:***