KK
Kirstin K
1 reviews | Active since May 2012
27 Jul 2015, 15:49
Sort yourself out MTN
This is *********** service delivery! I have still not been contacted regarding my previous report on Hello Peter about the incorrect billing on my account (despite the lovely response from the Complaints Manager that I would be hearing from MTN within 8 working hours). It's been 10 days now. After I submitted the complaint about MTN saying I was still overdue on my account, I sent proof of payment to Collections. I received an email back apologising for the inconvenience and that any suspension would be lifted. TODAY I received an SMS and email \Warning me"of my overdue account and saying my service will be cut in 2 days if I don't settle the account. I am so cheesed off by this billing error that's been going on for 2 months now. MTN still owes me money for a refund"
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MTN South Africa's replyOfficial
07 Aug 2015, 09:55Hello kirstin121089,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the payment was recovered and captured on the 31-07-2015.
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the payment was recovered and captured on the 31-07-2015.
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply07 Aug 2015, 09:55
Official
Hello kirstin121089,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the payment was recovered and captured on the 31-07-2015.
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the payment was recovered and captured on the 31-07-2015.
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Best regards
Mantoa
REQ:***
Best regards,