MD
Menanteau D
1 reviews | Active since Mar 2009
08 Apr 2015, 10:49
SORT THIS PROBLEM OUT URGENTLY
I have friends who have moved to a complex in West Road South, Morningside. They are unable to use their cellulars as MTN has no connection in that area. 2 Weeks ago MTN went and installed an Antennae on the Roof of the cluster. Still no Network. MTN now tell them the problem is with the complex across the road from them and MTN are not able to assist. The entire complex are having the same problem with MTN including numerous complexes in West Road South, Morningside. This is unacceptable. In Sandton City which is a concrete jungle I have no problem making and receiving calls. PLEASE SORT THIS OUT URGENTLY. YOU NEED TO INSTALL A TOWER IN THE WEST ROAD SOUTH AREAS.
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MTN South Africa's replyOfficial
25 Apr 2015, 11:20Hello menants,
We are sorry for the inconvenience caused and for the delayed response.
Kindly can we request that you complete the template below, include a few numbers of MTN users at the complex and send it *** for a technician to come out and assist.
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
MTN devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
When was the problem experienced,(time of day & weather conditions etc.)?
Where is the problem experienced,(above physical address or other)?
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for the inconvenience caused and for the delayed response.
Kindly can we request that you complete the template below, include a few numbers of MTN users at the complex and send it *** for a technician to come out and assist.
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
MTN devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
When was the problem experienced,(time of day & weather conditions etc.)?
Where is the problem experienced,(above physical address or other)?
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply25 Apr 2015, 11:20
Official
Hello menants,
We are sorry for the inconvenience caused and for the delayed response.
Kindly can we request that you complete the template below, include a few numbers of MTN users at the complex and send it *** for a technician to come out and assist.
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
MTN devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
When was the problem experienced,(time of day & weather conditions etc.)?
Where is the problem experienced,(above physical address or other)?
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for the inconvenience caused and for the delayed response.
Kindly can we request that you complete the template below, include a few numbers of MTN users at the complex and send it *** for a technician to come out and assist.
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
MTN devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
When was the problem experienced,(time of day & weather conditions etc.)?
Where is the problem experienced,(above physical address or other)?
Regards
Tim
MTN Complaints Management Team: REQ:***