SORT THIS OUT TODAY!

I upgrade my second contract on 05/03/2016 for a share link and TV deal. This is the 01/04/2016 and I am still waiting. The staff in branch 0037 put in the incorrect TV licence number even after making a copy of the proof and after 2 weeks i went back to the store only to find out the order does not exist. that was the 18/03/2016. The consultant said she will excalate to her manager who never made contact with me only the same consultant.On 23/03/2016 i was given the correct reference number and provided my TV licence number again. I was then told to wait another 2 weeks by the 3rd party supplier as the order was only placed 21/03/2016 for the first time. When going back to the branch they kept telling me the same thing and expecting me to pay a premium for something i DON'T HAVE!!! When i escalated to the RM he calmly rep**** yesterday to tell me i have to wait untill next week AGAIN!!! I WILL NOT PAY FOR THIS! I will lose my 30 gig on 05/04/2016 that i couldnt use on the TV and was told that they could only cancel the contract if i didnt use any of it. I DID IDIOTS! I had to install the device and who knew you would f#%$ everything up,. You dont upgrade expecting to cancel