DM
Dieketseng M

1 reviews | Active since May 2012

24 Feb 2015, 15:22

SORT OUT THE **********

About a month and a half ago, I received an alert from Transunion that there had been an enquiry on my name at MTN. I submitted documents namely an affidavit, copy of my current ID (certified) and various other documents. <br> <br> I was told the ********** had app**** at the Baragwanath branch in Soweto. I gave them the go ahead to approve them and once they come to collect the phone, they must arrest them. <br> <br> I have never heard from MTN again. <br> <br> Please assist with getting me feedback especially from Mario whom is the person I was dealing with all along.<br> <br> I use MTN as a prepaid customer and I am shocked by this.

0
Replies (1)
MTN South Africa
MTN South Africa's reply10 Mar 2015, 09:31
Official
Hello Miss Magabane,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the contract was cancelled and the matter escalated to Mario.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Best regards
Mantoa
REQ:***