1 reviews | Active since Aug 2010
SORT OUT MY ISSUE NOW!
I migrated from pre-paid to contract on 12 June 2019 and since this date I have intermittent signal issues where I do not receive calls or messages. My incident number is SMC/ ********** 467. I called in on 12 June 2019 when I first experienced my signal loss and was told that everything on your side is 100%. I was asked to remove my sim card and put it back after 5 minutes, the problem should clear. I did this and the problem is still not resolved. I am told my incident will take between 3-5 working days and in the interim I am losing business as customer's cannot call on my number!!!! This is so frustrating, I knew I should not have taken a contract with Mtn as I have had continuous issues with them with my previous contract.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us as we try to resolve the issue. The matter is receiving priority attention. We anticipate a resolution of the issue within the shortest period possible, looking at all various alternatives. I will contact you with feedback.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us as we try to resolve the issue. The matter is receiving priority attention. We anticipate a resolution of the issue within the shortest period possible, looking at all various alternatives. I will contact you with feedback.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,