SonyM4 replacement taking 52 days and counting.

I have been waiting 52 days for my wifes phone to be replaced. HVRC tooktheir time. 34 days from 27 February to 1 April to make simple decision to replace this phone. Following decision to replace by the HVRC Mtn direct took from 1 April to today.<br> <br> No urgency, yet we need our phone urgently.<br> <br> I dont want to have this contract with MTN anymore.<br> <br> Worst customer service ever experienced anywhere!<br> <br> <br>