1 reviews | Active since Jan 2014
Sony Z2 warranty assessment replacement
On 4 January 2015 I gave my Sony Z2 in for a warranty assessment and a few days later the phoned me to let me know my phone must be replaced. They said they don't have stock and don't know when they will get again. I was at that shop and other ones but same story and no effort to do any extra research. I when to Tiger valley shop today and they said they can't help me it must be N1 City shop. I phoned the N1 shop and they said the would come back to me but never did. Some think that the phone is discontinued but not sure and they can't find out. I'm paying for a service but not receiving it and I can't believe how unhelpful these people are. All the say is that they can't help me and now I am sitting without a phone and no options.
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi Kunene
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi Kunene
REQ:***