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Kaajal S

1 reviews | Active since Dec 2013

19 Oct 2015, 15:41

SONY XPERIA Z3 NOT WATERPROOF

I purchased a Sony Xperia Z3 compact on contract last year December, on the 27th of September it was used for taking underwater pictures and it was underwater for less than 30 seconds and all ports were closed, after a while the phoned went off and never came back on. I then took it to Autopage Westwood Mall, Durban, to book it in for repairs, it came back as BER (Beyond Economical Repairs) when I went to fetch the phone the Manager of Autopage Westwood had such a bad attitude and tells me that the port where the earphones go in is also a port, then I tried to explain to her that if it did not come with a cover how was it suppose to be closed... Please do not purchase a Sony \WATERPROOF"phone"

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Replies (1)
MTN South Africa
MTN South Africa's reply20 Oct 2015, 14:24
Official
Hello Kaajal821118,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

MTN SP After Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty.
This is done in accordance with procedures laid down by each manufacturer.

We would like to assure you that we are actively working to improve our service levels.

Regards
Thabelo
REQ:***