WB
Wendy B
1 reviews | Active since May 2015
12 May 2015, 09:47
SONY XPERIA Z3 - ISSUES
I upgraded my contract on the 01/04/2015 at MTN, after serious consideration we decided to take the Sony Z3. Why ? its advertised as a WATERPROOF phone! We used the phone taking photos a week after we got the phone where the phone worked after that, then again on the 24th well the phone switched off and never switched back on. THIS IS WHERE IT ALL STARTED! We went to MTN which informed us the phone needs to be taken to MTN repairs and if the device is faulty a new device would be given back. MTN repairs informed us the phone is uneconomical to repair due to \Liquid Damage"and MTN nor SONY are responsible for this! UNACCEPTABLE!! As a short term insurance Broker"
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MTN South Africa's replyOfficial
13 May 2015, 13:13Hello W Z Burger,
Thank you for your post.
MTN SP After Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty. This is done in accordance with procedures laid down by each manufacturer.
Traces of liquids being detected on handsets therefore voids Warranty and renders handset BER (Beyond Economical Repairs) due to the complexities and costs to repair.
We regret to advise that the handset cannot be fixed under warrantee however you are still welcome to request second opinion by having the handset re-booked.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
MTN SP After Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty. This is done in accordance with procedures laid down by each manufacturer.
Traces of liquids being detected on handsets therefore voids Warranty and renders handset BER (Beyond Economical Repairs) due to the complexities and costs to repair.
We regret to advise that the handset cannot be fixed under warrantee however you are still welcome to request second opinion by having the handset re-booked.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply13 May 2015, 13:13
Official
Hello W Z Burger,
Thank you for your post.
MTN SP After Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty. This is done in accordance with procedures laid down by each manufacturer.
Traces of liquids being detected on handsets therefore voids Warranty and renders handset BER (Beyond Economical Repairs) due to the complexities and costs to repair.
We regret to advise that the handset cannot be fixed under warrantee however you are still welcome to request second opinion by having the handset re-booked.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
MTN SP After Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty. This is done in accordance with procedures laid down by each manufacturer.
Traces of liquids being detected on handsets therefore voids Warranty and renders handset BER (Beyond Economical Repairs) due to the complexities and costs to repair.
We regret to advise that the handset cannot be fixed under warrantee however you are still welcome to request second opinion by having the handset re-booked.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***