1 reviews | Active since Mar 2013
Sony Xperia V screen that just cracked
I cleaned the screen of my phone with a dry soft cloth and it was working well. The next thing I know, when I wanted to use the phone immediately afterwards I found that the screen has cracked from the top to the bottom. It is a contract phone and it's the 11th month now using the phone. Now my problem is that I handed the phone in at the Mtn shop 2 weeks ago and received a call on 2015-03-25 from the technician division and they informed me that it would cost R2300 to repair the phone. Now I would like to know how can it be my fault that the phone cracked in which case I know the company will state that it is physical damage as this is the problem that most customers have with the Sony that just cracks. I would not say it is physical damage but rather a Sony fault and I have since went threw the internet sites in search of what happened and noticed that most customers using the Sony Z, ZR, V, UL and Z Ultra had this problem
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset.
MTN SP After Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty. This is done in accordance with procedures laid down by each manufacturer.
The Limited Warranty does not apply to normal wear and tear or if any component of the hardware is opened or repaired by any person who is not authorised by the manufacturer and does not cover repair or replacement of any hardware damaged by misuse, moisture or liquids, proximity or exposure to heat, accident, abuse, neglect, misapplication, or defects due to repairs or modifications made by any person/s not authorised by t he manufacturer. The Limited Warranty does not cover physical damage to the surface of the hardware including cracks or scratches on the LCD screen.
We would like to assure you that it is certainly not our intention to dissatisfy our customers and apologize for any inconvenience this may have caused you.
Regards
Veronica
REQ:***
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset.
MTN SP After Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty. This is done in accordance with procedures laid down by each manufacturer.
The Limited Warranty does not apply to normal wear and tear or if any component of the hardware is opened or repaired by any person who is not authorised by the manufacturer and does not cover repair or replacement of any hardware damaged by misuse, moisture or liquids, proximity or exposure to heat, accident, abuse, neglect, misapplication, or defects due to repairs or modifications made by any person/s not authorised by t he manufacturer. The Limited Warranty does not cover physical damage to the surface of the hardware including cracks or scratches on the LCD screen.
We would like to assure you that it is certainly not our intention to dissatisfy our customers and apologize for any inconvenience this may have caused you.
Regards
Veronica
REQ:***