JH
Jenny H

1 reviews | Active since Nov 2011

21 Jan 2016, 17:02

Sony Xperia M2 Aqua Repairs

Over Christmas my phone fell not even 10cm and the screen cracked.<br> Sent it in for repairs under warranty to be told that a waterproof phone is water damaged.<br> All that is wrong with the phone is the LCD screen needs to be replaced, everything else works perfectly.<br> Please explain how such a small fall would crack the screen and where exactly the water damage comes from.<br> After a lot of back and forth still no luck having the phone fixed.<br> MTN & Sony lack of service is pathetic.

0
Replies (1)
MTN South Africa
MTN South Africa's reply22 Jan 2016, 07:59
Official
Hello xenophon,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please be advised that an escalation has been sent to our repair division HVRC for urgent assistance on repair of handset . A call back will be done during the co**** of the day .

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards
Kevin.