1 reviews | Active since Aug 2015
Sony Xperia E4, BAIT MARKETING, phone discontinued
I signed a new contract with MTN for R69.00 per month on My MTN Choice Top Up TR55.00 in July 2015 with the Sony Xperia E4 phone to be provided with the contract as per their advert in their Yello brochure July Edition.<br> <br> I have since been informed by staff at the MTN Plettenberg Bay branch that the phone has been discontinued and that stocks have not been available since July 2015. If this phone has been discontinued why is is still advertised in the Yello August 2015 edition. <br> <br> Staff at MTN Plettenberg Bay branch told me that they are offering the Sony Xperia E4g at R169.00 per month in place of the Sony Experia E4 which would have been at R69.00 per month. I do not consider this replacement offer to be the same value as the contract that I signed and that was approved in July. Is this not bait marketing? <br> <br> Due to this phone being advertised at R69.00 per month I feel that I have been misled by MTN in respect to the availability of this phone at the advertised price and question how they can continue to mislead clients by continuing to advertise this phone when they know that the phone has been discontinued.<br> <br>
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Thank you for your post
Apologies for the inconvenience experienced, please note that the matter has been. Kindly respond to the email we sent you.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Warm Regards
Ntebaleng
REQ:***
