wB
willem B
1 reviews | Active since Sept 2015
03 Sept 2015, 19:23
sony xperia E4 100 min 200 sms 300 M data @ R139
On the 13th of Jun we app**** for this, a new contract, a sony xperia E4, with 100 min, 200 sms and 300 M data at a monthly price of R139. What a bargain. All the paper work was done and signed<br> <br> But then the time start to roll on, and MTN keep on replying they are not getting stock of this phone, yet in the month of Aug they still adverticed this phone ( on different deals though)<br> <br> And now, 2 Sep 15, I was informed by Noleen, the manager at Cape Gate, that the phone is discontinued.<br> <br> This is not exceptable, I was kept waiting for my new handset for a very long time.<br> <br> Willem Borman<br>
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MTN South Africa's replyOfficial
04 Sept 2015, 12:54Hello wil123,
We are truly sorry for the inconvenience caused.
Please remember that we are at the mercy of the manufacturer when it comes to stock being released to the different regions. Once a device is deemed discontinued we will not process any applications for the device and in this case we've not captured any contract on our system in your name.
Our suggestion will be to opt for another device, possibly also a Sony Device as the features you like on the Sony Xperia E4 might be available on another device.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused.
Please remember that we are at the mercy of the manufacturer when it comes to stock being released to the different regions. Once a device is deemed discontinued we will not process any applications for the device and in this case we've not captured any contract on our system in your name.
Our suggestion will be to opt for another device, possibly also a Sony Device as the features you like on the Sony Xperia E4 might be available on another device.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply04 Sept 2015, 12:54
Official
Hello wil123,
We are truly sorry for the inconvenience caused.
Please remember that we are at the mercy of the manufacturer when it comes to stock being released to the different regions. Once a device is deemed discontinued we will not process any applications for the device and in this case we've not captured any contract on our system in your name.
Our suggestion will be to opt for another device, possibly also a Sony Device as the features you like on the Sony Xperia E4 might be available on another device.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused.
Please remember that we are at the mercy of the manufacturer when it comes to stock being released to the different regions. Once a device is deemed discontinued we will not process any applications for the device and in this case we've not captured any contract on our system in your name.
Our suggestion will be to opt for another device, possibly also a Sony Device as the features you like on the Sony Xperia E4 might be available on another device.
Regards
Tim
MTN Complaints Management Team: REQ:***