1 reviews | Active since Mar 2015
Sony Smar****ch 2
I upgraded my contract roughly 6-8 months ago to a Sony Xperia Z ultra plus a Sony SW2. <br> During my routine morning cycle the unit of the smart watch detached from the body, obviously fell and broke the screen. I have done some research and this is quite a common problem with these watches (detaching from the body), link below of all the complaints from Sony website<br> <br> [URL Removed]<br> <br> I will be returning the watch this weekend to MTN, from previous experiences i am willing to bet MTN is going to say its user damage and not do anything about it, which it is clearly not, and is result of a manufacturers defect.<br> If in the unlikely case MTN does sort this issue out with either a repair or replacement watch at no cost to me i will be changing my review from negative to positive.
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
Best regards,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
Best regards,
