PT
Patricia T
1 reviews | Active since Mar 2016
14 Mar 2016, 15:21
Sony M5 faulty
I renew my contract with MTN, I choose a Sony M5, and after a month the phone started to switch off by itself, I was in the middle of a conversation the phone was fully charge and it switched off, It s no way we could switch the phone back on, only if you plague it it will re start.<br> Apparently this phone come faulty, but they don't let you know.. so you have to be stuck without phone for 2 or 3 weeks, very unfair and very disappointed. <br> I cant be without phone, and if they new the phone have a problem they supposed to exchanged it straightaway.<br> <br> Please help<br> <br> Kind Regards<br> Patricia
Helpful (0)
Replies (1)0
Replies (1)MTN South Africa's replyOfficial
20 Mar 2016, 21:02Hello Patodisco,
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset.
We have requested the store management to assist and contact you to arrange for the handset to be booked in for an assessment.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset.
We have requested the store management to assist and contact you to arrange for the handset to be booked in for an assessment.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply20 Mar 2016, 21:02
Official
Hello Patodisco,
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset.
We have requested the store management to assist and contact you to arrange for the handset to be booked in for an assessment.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset.
We have requested the store management to assist and contact you to arrange for the handset to be booked in for an assessment.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
