1 reviews | Active since May 2012
Sony Experia Z3
Yesterday I went to the MTN shop at Brooklyn square to book in my phone (Sony Experia Z3 approx. 6 months old) as I dropped my phone and the screen was damage. At first I was told I cannot book in my phone if I don't have proof that it is my phone. I explained to Boitumelo that this is a MTN contract phone so all my information is on their computer and I do have my ID with me. Then I was told that I cannot book in my phone as I don't have its charger with me. After a discussion she then referred me to a shop that can fix my phone ever if I don't have my charger with me. The shop now I have to find out is not a MTN approved service provider. This means that my new phone has now been work on by a person that might or might not have the knowledge to replace a screen on a Sony Experia Z3, I have now lost any warrantee I had on the phone and it cost me R1 570.00 to destroy my warrantee. I would like to know how MTN staff sends you to a person that is not MTN approved.<br> <br>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***