mR
maano R
1 reviews | Active since Mar 2015
15 Mar 2015, 06:17
sony experia z1 self cracking
Hi,<br> am using sony xperia z1 which is on contract what happened i was on a call and the phone start to overheat then i decided to end the call but when i swap to end it could not let me. the screen start to shake like am playing on menu after that i saw i fine crack on the screen.<br> <br> can you please help me on what to do or where to go
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MTN South Africa's replyOfficial
18 Mar 2015, 18:22Hello mratshipondo,
Thank you for your post.
Please accept our apologies for any inconvenience caused.
If the handset is not older than 6 months, you may return to the store or our high volume repair centre for a warranty assessment/return. If it is older than 6 months it can be sent to the same for a repair.
For the 6 month warranty, you need to return the handset in the box with all the accessories as well as proof of purchase. For a repair you need the handset, charger, batter and proof of purchase.
Kindly note that you may be requested to pay an admin fee of R330.00, depending on the status of the handset.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused.
If the handset is not older than 6 months, you may return to the store or our high volume repair centre for a warranty assessment/return. If it is older than 6 months it can be sent to the same for a repair.
For the 6 month warranty, you need to return the handset in the box with all the accessories as well as proof of purchase. For a repair you need the handset, charger, batter and proof of purchase.
Kindly note that you may be requested to pay an admin fee of R330.00, depending on the status of the handset.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
MTN South Africa's reply18 Mar 2015, 18:22
Official
Hello mratshipondo,
Thank you for your post.
Please accept our apologies for any inconvenience caused.
If the handset is not older than 6 months, you may return to the store or our high volume repair centre for a warranty assessment/return. If it is older than 6 months it can be sent to the same for a repair.
For the 6 month warranty, you need to return the handset in the box with all the accessories as well as proof of purchase. For a repair you need the handset, charger, batter and proof of purchase.
Kindly note that you may be requested to pay an admin fee of R330.00, depending on the status of the handset.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused.
If the handset is not older than 6 months, you may return to the store or our high volume repair centre for a warranty assessment/return. If it is older than 6 months it can be sent to the same for a repair.
For the 6 month warranty, you need to return the handset in the box with all the accessories as well as proof of purchase. For a repair you need the handset, charger, batter and proof of purchase.
Kindly note that you may be requested to pay an admin fee of R330.00, depending on the status of the handset.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***