Sony
My son`s Sony Xperia M4 Aqua( E2303) device cracked and became hot and we could not switch the device off we took it into MTN Tygervalley in 2016 they replaced it the same occurred now except we could switch it off. However the phone went back in for repair July 31.07.2017 to MTN in Montague Gardens spoke with a lady their Latara. SSS cellular had the phone an assessed the phone they said it`s physical damage and wanted to charge me for the repair anyone can see that phone was not dropped if it was it would have had marks on the chassis. On Friday the 25th of August I went to collect the device from Latara at Montague gardens low and behold the device was cracked even further and SSS cellular is sticking to their guns of not repairing the phone which is worse off now. I want MTN to do something about it as my contract is with yourselves and not SSS cellular, you cannot damaged people`s goods and expect them to be happy and have a no can do attitude. I await your URGENT response to this message MTN
Helpful (0)
Replies (11)0
Replies (11)
MTN South Africa's replyOfficial
04 Sept 2017, 21:22Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Please be advised that this has been escalated to Montague gardens Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***0
Best regards,
MTN South Africa's reply04 Sept 2017, 21:22
Official
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Please be advised that this has been escalated to Montague gardens Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***0
Best regards,
's updateReviewer Update
05 Sept 2017, 13:15Thank you Mike .
I await an URGENT response to my complaint as my device was almost a month with MTN,
's update05 Sept 2017, 13:15
Reviewer Update
Thank you Mike .
I await an URGENT response to my complaint as my device was almost a month with MTN,
's updateReviewer Update
05 Sept 2017, 13:15Thank you Mike .
I await an URGENT response to my complaint as my device was almost a month with MTN,
's update05 Sept 2017, 13:15
Reviewer Update
Thank you Mike .
I await an URGENT response to my complaint as my device was almost a month with MTN,
's updateReviewer Update
11 Sept 2017, 09:07I am still awaiting a reply on this pathetic service to say the least.
's update11 Sept 2017, 09:07
Reviewer Update
I am still awaiting a reply on this pathetic service to say the least.
's updateReviewer Update
11 Sept 2017, 09:07I am still awaiting a reply on this pathetic service to say the least.
's update11 Sept 2017, 09:07
Reviewer Update
I am still awaiting a reply on this pathetic service to say the least.
's updateReviewer Update
11 Sept 2017, 09:086 days later and still waiting
's update11 Sept 2017, 09:08
Reviewer Update
6 days later and still waiting
's updateReviewer Update
13 Sept 2017, 10:56I am still awaiting for feedback on this matter pathetic service MTN
's update13 Sept 2017, 10:56
Reviewer Update
I am still awaiting for feedback on this matter pathetic service MTN
's updateReviewer Update
19 Sept 2017, 08:21I am still waiting MTN pathetic the contract is due and I will port to Vodacom enough is enough
's update19 Sept 2017, 08:21
Reviewer Update
I am still waiting MTN pathetic the contract is due and I will port to Vodacom enough is enough
's updateReviewer Update
30 Sept 2017, 18:06Dear Mike,
a month ago you rep**** to my hello peter message with this.
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Please be advised that this has been escalated to Montague gardens Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ********** 0
NB!! I am still awaiting your reply or anyone of MTN the device is worse off now than when we took it in to MTN . this is pathetic this contract is due for upgrade and I will not upgrade this contract with yourselves.
's update30 Sept 2017, 18:06
Reviewer Update
Dear Mike,
a month ago you rep**** to my hello peter message with this.
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Please be advised that this has been escalated to Montague gardens Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ********** 0
NB!! I am still awaiting your reply or anyone of MTN the device is worse off now than when we took it in to MTN . this is pathetic this contract is due for upgrade and I will not upgrade this contract with yourselves.
's updateReviewer Update
30 Sept 2017, 18:06Dear Mike,
a month ago you rep**** to my hello peter message with this.
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Please be advised that this has been escalated to Montague gardens Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ********** 0
NB!! I am still awaiting your reply or anyone of MTN the device is worse off now than when we took it in to MTN . this is pathetic this contract is due for upgrade and I will not upgrade this contract with yourselves.
's update30 Sept 2017, 18:06
Reviewer Update
Dear Mike,
a month ago you rep**** to my hello peter message with this.
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Please be advised that this has been escalated to Montague gardens Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ********** 0
NB!! I am still awaiting your reply or anyone of MTN the device is worse off now than when we took it in to MTN . this is pathetic this contract is due for upgrade and I will not upgrade this contract with yourselves.
's updateReviewer Update
30 Sept 2017, 18:06Dear Mike,
a month ago you rep**** to my hello peter message with this.
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Please be advised that this has been escalated to Montague gardens Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ********** 0
NB!! I am still awaiting your reply or anyone of MTN the device is worse off now than when we took it in to MTN . this is pathetic this contract is due for upgrade and I will not upgrade this contract with yourselves.
's update30 Sept 2017, 18:06
Reviewer Update
Dear Mike,
a month ago you rep**** to my hello peter message with this.
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Please be advised that this has been escalated to Montague gardens Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ********** 0
NB!! I am still awaiting your reply or anyone of MTN the device is worse off now than when we took it in to MTN . this is pathetic this contract is due for upgrade and I will not upgrade this contract with yourselves.