AL
Ana L
1 reviews | Active since Mar 2009
16 Feb 2015, 13:24
Something is not right
Good day can someone at MTN accounts come back to me and explainto me why my account has gone from R 988.59 in August last year to R 2701.80 in Jan and now for Feb another whopping R 2646.78. Something is not right!!! Can`t even understand this account. What is a promo service fee for R 306.14? Lots of charges slapped on the account. Please investigate and come back to me as a matter of extreme urgency. Thanks
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
25 Feb 2015, 14:37Hello Ana Luis,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Please be advised that you have been charged for data called made on your phone.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Please be advised that you have been charged for data called made on your phone.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
Best regards,
MTN South Africa's reply25 Feb 2015, 14:37
Official
Hello Ana Luis,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Please be advised that you have been charged for data called made on your phone.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Please be advised that you have been charged for data called made on your phone.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
Best regards,