BP
Brighton P
1 reviews | Active since Aug 2009
16 Apr 2015, 13:35
SOMEONE PLEASE CANCEL MY CONTRACT!!
I have two contracts with MTN, of which they were due to expire now, i upgraded the one and need the other cancelled! Do not debit my account because the contract has expired. According to Section 13(3) of the Electronic Communications Act, when i send you an email to request for the cancellation, it is binding and valid. Someone please do their job and stop increasing tarrifs!
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Replies (1)
MTN South Africa's replyOfficial
29 Apr 2015, 16:22Hello brighton,
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to cancel the contract.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to cancel the contract.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
MTN South Africa's reply29 Apr 2015, 16:22
Official
Hello brighton,
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to cancel the contract.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to cancel the contract.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,